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A FitFleet CVA is an ongoing support and preventative maintenance agreement provided by WesTrac for an individual machine or entire fleet. Encompassing equipment health inspections, servicing, condition monitoring provided by local product experts, access to an online portal and more, a FitFleet CVA provides data-driven insights into the overall health, utilisation and performance of your machine.

The four types of FitFleet CVAs available are Essentials, Plus, Premium and Ultimate.

A Services Commitment is a promise to deliver on service and/or parts requirements for customers with a CVA. The level of commitment is dependent on CVA type. 

Parts

• Maintenance Parts: Ready for pickup in the next business day or by the end of business on the Order Need-By-Date.
• Repair Parts: Ready for dispatch/pickup by end of the second business day or by the end of business on the Order Need-By-Date 

Service

• Planned service response: Be there when promised
• Unplanned service response (breakdowns): Initiate service within 2 days of initial customer call or when required by the customer. 

Parts

If WesTrac fails to meet Maintenance or Repair Parts Commitments, the customer will be entitled to Cat Credits to the value of the part, up to $1,000.

This is applicable where:

• WesTrac did not have the PM parts ready for pickup in the next business day or by the end of business on the Order Need-By-Date.
• WesTrac did not have repair parts ready for dispatch/pickup by end of the second business day or by the end of business on the Order Need-By-Date.

Service

If WesTrac fails to meet on planned or unplanned service responses, the customer will receive $500 worth of Cat Credits .

This is applicable where:

• The service date is later than last promised date, or;
• Promised date is changed by WesTrac. If the customer requests the change, it is not eligible.

Machines with FitFleet Essentials 

• No specific commitments for repair parts, maintenance parts, or service response times. However, higher-tier plans can be explored for enhanced Service Commitments. 

Machines with FitFleet Plus

• Preventative Parts Commitment 

Machines with FitFleet Premium 

• Preventative Parts Commitment 
• Repair Parts Commitment

Machines with FitFleet Ultimate 

• Preventative Parts Commitment 
• Repair Parts Commitment
• Service Response Commitment

The Cat Credits you've earned are sent via an emailed certificate. Use them on parts.cat.com and Cat Central by simply entering your Cat Credits Certificate Number when you log in and your available credits will display on the screen. Cat Credits do expire, so make sure to check the expiration date on your electronic certificate and look out for expiration date reminder emails from Cat Financial.

You can’t purchase new or used equipment with Cat Credits. You also can’t apply them toward items purchased for personal, family or household use; apply them to a dealer house account; or use them to pay down existing debt. See here for more information www.cat.com/en_AU/support/cat-credits

Fill in the contact form above to discuss what CVA agreement is right for your machine.