When it comes to investing in heavy equipment and machinery, it's essential to have peace of mind knowing you're protected in the unlikely event an issue arises.
When you purchase new Cat® equipment or parts through WesTrac, they’re backed by a Caterpillar® Limited Warranty and supported by our industry-leading dealer network.
Below, we'll explore key aspects of Cat product warranties, what they cover, and how WesTrac provides dedicated warranty support to keep your operations running smoothly.
While Cat products are renowned for their durability and reliability, occasional issues may still arise. Whether it's a mechanical fault, malfunctioning component, or a performance concern traced back to workmanship or material defect the WesTrac team is here to assist.
From powertrain to hydraulics, electrical systems to technology, warranty offers protection to ensure your investment is safeguarded, giving you peace of mind throughout the lifespan of your equipment.
Specific coverage details and terms vary by product type, application and location, while additional coverage options are available for certain Cat attachments, Cat Certified Rebuild, and Cat Certified Used Equipment. Limitations may apply, details of these can be found in your delivery documents.
If you want to find out the warranty conditions of any of your Cat equipment, contact your local WesTrac representative, who can talk you through your coverage details, including the applicable Caterpillar Limited Warranty.
Whether you need guidance on warranty coverage, assistance with filing a warranty claim, or clarification on warranty terms and conditions, we’re here to help. We aim to minimise any disruption to your operations and provide you with the highest level of support throughout the warranty period and beyond.
Our expert technicians possess in-depth knowledge of Cat machinery and are equipped to diagnose and address any product issues promptly. With the expertise at WesTrac, you can trust your equipment will be up and running again in no time.
If you have purchased your attachments separately to your machine, the first port of call to make sure they are protected under warranty is to register them using the simple online form. Just make sure you have your attachment invoice on hand, along with details on the warranty attachment plate, which can be found on your Cat attachment.
Your new WesTrac machine is automatically registered under warranty as part of the sales process, but if you have any queries, don’t hesitate to reach out to your sales representative.
In the unfortunate event you encounter an issue, filing a warranty claim is a straightforward process. Simply reach out to your local branch, who will guide you through the necessary steps. They will work closely with you to gather the required information, coordinate service appointments, and ensure your claim is handled efficiently.
Our goal is to make the warranty claim process as seamless as possible, so you can focus on your core business activities while we take care of the rest.
Get access to all the information you need when you scan the QR code created specifically for your Cat® machine. It'll get you instant, online access to resources like maintenance information, simple parts purchasing, machine manuals, and more.
Chris Robinson built a successful earthmoving business on sweat and setbacks. In this video, Chris shares his life story, explains how he got started in the industry and talks openly about why he thinks Cat equipment is the best there is.
